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The Dome
Dome Quest Award
 
Dome highly commended by leisure assessors

The Doncaster Dome has been highly commended for its level of leisure provision by a recent Quest report.

Assessors, who visited the Bawtry Road leisure facility, were impressed by the ongoing hard work, the strength of the venue and the organisation as a whole. Areas highlighted as exceptional included people management, performance management and strategic direction with the venue receiving a score of 82%.

The Quest awards are the benchmark by which nearly 900 of the UK's sporting and leisure facilities are measured. Each facility is assessed against 172 best practice principles, receives a mystery visit and is tested on every part of the operation ranging from facility operation and customer relations to staffing and service and development.

Gavin Baldwin, Chief Executive of the Dome said: "This award demonstrates our continued commitment to improvement and to provide the highest quality sports facilities and services to the people of Doncaster and the region. Our aim is not just to maintain the fantastic results but to improve upon them once again and to continue to be the best! We are delighted that our recent Quest assessment firmly places us as one of the best performing leisure venues in the UK. This gives much deserved recognition to our dedicated and hardworking staff. We are extremely proud of the areas of work highlighted by the assessors as exceptional which include our work partnerships which are vital to us and our business planning which in the current climate has never been more important. Thanks to our superb team the Dome has worked hard to develop management systems and operational procedures to ensure we deliver a quality service and experience to all our customers. Quest helps us to assess our performance and achievement. I am thrilled with this result; it's something we can all be very proud of.”

Quest is the UK quality scheme for Sport and Leisure. A score of over 75 per cent results in “highly commended” status. To achieve “Excellent” status, the facility must achieve over 84 per cent.

For further information about The Dome, please telephone 01302 370777 or visit the website at www.the-dome.co.uk

 

 
 
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